Request a Return

To request a return, please use fill out our Return Form to start the returns process . If you have any questions, please feel free to contact our customer service department at (888) 351-8180

 

90-Day No Hassle Return Policy:

We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 90 days of delivery for a refund (minus the original and return shipping costs incurred by recreation-outfitters.com). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we’ll work with you to get it replaced.

If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone picture. We just need a “before” picture in case there is any damage to the item on its way back to us.

To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.

EXCEPTIONS: Holiday Trees and Decor may not be returned after the corresponding holiday. For example, a tree purchased on December 10th, may not be returned after Christmas of that year, even though Christmas lands before the 90 day return policy is exhausted.

Items that are non-refundable
Unfortunately, we cannot accept returns on sale of the following types of items or gift cards.

- Gift Cards

- Patio Heaters

- Gas or Electrical components and accessories

- Items that are subject to government installation and or inspection. Due to liability these types of items cannot be accepted for return, once they have left our warehouse(s).

• Fireplaces
• Light Switches
• Gas Switches
• Power Switches
• Electrical Components
• Solar Panels and Components
• Patio Heaters of any kind, unless found faulty by a licensed tech, provided by the manufacturer.

 

Cancellations 

Any order may be cancelled before it has entered the shipping phase of processing. Back-orders or in-stock items may be cancelled, as long as it has not been packaged for shipping. 

Cancellations are only accepted via email, and must be marked before the item has entered the shipping phase. This request may be possible to process, depending on the stage of processing the order is in.

To cancel, email CONTACT@RECREATION-OUTFITTERS.COM to request cancellation. 

 Important Information About Refund Eligibility: 

To be eligible for a “No Hassle Return,” items must be returned within 90 days of delivery in “Like New” condition. “Like New” condition is when a returned item is unused, unassembled, and has been returned in the original packaging.

• Full refunds do not apply to certain items, including clearance items, gift cards, built to order, gift certificates, items that have been personalized, and items clearly marked as “non-returnable,” such as products sold as “Warehouse Deals.”
• The costs of return shipping are deducted from your refund or merchandise credit.
• In many cases, refunds are not processed until the item has been inspected by us in our warehouse.
• Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
• In many cases, refunds are not processed until the item is inspected upon return delivery.
• Recreation-Outfitters.com reserves the right to refuse a refund on a returned item if:
  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original product’s packaging.
  • The item was damaged during the return shipment due to improper or insufficient packaging.
  • The item being returned has been obviously heavily used (such as significant charcoal buildup inside a grill).
  • The item has been assembled in a way that would impede proper packaging for return shipping.

Restocking Fee

We do not have a restocking fee for eligible returns.

 

Exchange Options:

1. If you need the product right away, you can purchase a replacement on a new order to get it shipped out as soon as possible. Then return the original item and we’ll refund you for the original once we’ve received it back to our warehouse in “Like New” condition.

2. If you can wait a little longer, return the original item and once we’ve received it back to our warehouse in “Like New” condition, we’ll refund you for that purchase, then have you purchase the replacement on a new order and we’ll ship the replacement as soon as possible.

Custom made-to-order/special order items are made to your specifications. Due to the custom nature of made-to-order/special order items, all sales are final. Made-to-order/special order items defective due to manufacturing will be repaired/replaced as long as the claim is made within the warranty period offered by the manufacturer. Custom pieces damaged in shipping will still follow all steps for a freight claim. All Custom pieces will be repaired or replaced with an item of the same nature as previously ordered. You will not be allowed to order an item that differs from the damaged or defective item.